Support
Support policy for Seasonal.Studio licences, digital products, and studio work.
Support Policy
Clear boundaries for help, maintenance, and custom work.
Support is available for licensed Seasonal.Studio materials and agreed studio work. The exact support included depends on your licence tier, project scope, or written agreement.
What Support Can Include
- setup guidance for supplied digital materials
- reasonable integration questions
- documentation clarification
- bug reports relating to Seasonal.Studio supplied files
- licence-scope questions before implementation
What Is Separate
- bespoke development or design customisation
- third-party platform debugging
- major framework migrations
- ongoing maintenance retainers
- new features beyond the original licence or scope
Response Times
Response times are agreed per licence or project. Where no custom support plan is in place, enquiries are handled as studio availability allows.
Before You Purchase
If you need a specific implementation path, platform guarantee, or maintenance arrangement, please confirm that before purchasing a licence.
Support is subject to the Terms & Conditions and the relevant licence agreement.